Welcome to Scanna AI, an educational and informational tool designed to help adults better understand cannabis &  cannabis products through AI chat, lab data, insights, and personal tracking.

If you need help, have questions, or want to provide feedback, you’re in the right place.

For support inquiries, bug reports, or feedback:

Email: support@scanna.net
Response Time: Typically within 24–48 business hours

Please include:

• Your device model (iPhone/iPad)
• iOS version 
• App version (found in Settings) 
• A brief description of the issue
   

Scanna AI helps users:

• Scan cannabis product labels
• View available information extracted from product labels
• Understand cannabinoid and terpene information
• Chat with AI agent to learn about Cannabis
• Track personal preferences and experiences
• Build insights over time to support informed decision-making
   

Scanna AI is educational only and does not sell, distribute, promote or facilitate the purchase of cannabis products.

• Scanna AI is intended for adults 18+ (or the legal age in your jurisdiction)
• Use is limited to regions where cannabis-related information is legal
• The app shares wellness information but the app does not provide medical advice, diagnosis, or treatment recommendations
   

Always consult licensed professionals or dispensary staff for product-specific guidance.

Your privacy matters.

• Scanna AI does not collect users' personal information
• Scanned labels are shared with ClaudeAi to read & extract product insights
• Product insights, chat engagements & personal feedback is anonymously collected to improve product insights & analysis and app features to provide an improved app experience
   

View our full Privacy Policy here:
Privacy Policy URL: https://scanna.net/scanna-app-privacy-policy

Does Scanna AI provide medical advice?
   No. Scanna AI is an educational and informational tool only.

Does Scanna AI work in all states?
   Availability of product data depends on local regulations and data sources.

Do I need an account to use the app?
   Some features may be available without an account, while others require basic profile setup for personalization.

Why can’t I find data for a specific product?
   Not all products have publicly accessible lab results. Data availability varies by producer, lab, and state.

If you experience:

• Incorrect product information
• Scanning errors
• App crashes or performance issues
   

Please email support@scanna.net with screenshots if possible.

Scanna AI promotes responsible, informed decision-making. It does not encourage illegal activity, misuse, or unsafe behavior.

App Name: Scanna AI
Category: Education / Lifestyle
Platform: iOS
Version: 1.2